CHANGING YOUR MIND, CANCELLATION, REFUNDS AND OUR RETURNS POLICY
You can’t change your mind and cancel custom made products or any type of personalised product designs and we will not refund you for these types of orders. You can’t change your mind and cancel an order for:
- products that are clearly personalised and/or custom made; and
- products that are otherwise made to your specifications, such as requesting a different colour of glitter or flowers.
We do not accept refunds for custom made or personalised products as these types of products and specifications are bespoke and unique to you and we would not be able to resell them if you changed your mind.
We do not accept refunds for items due to the following reasons: General wear and tear, including but not limited to, scratches, dents, dropping of items, accidental damage. Alterations or modifications using or done by third parties. Personal preference of a personalised items font, colour or size if done as ordered.
Your legal right to change your mind. For our products bought online where you cannot include any customary text or other personalisation, you have a legal right to change your mind about your purchase and cancel your order with us and receive a refund of what you paid for the item, postage costs will not be refunded or any other reasonable costs we may have incurred. This is subject to some conditions, as set out below.
The deadline for changing your mind. If you change your mind about certain of our standard products you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact is via email at baublesarenotjustforxmas@gmail.com or via our social media.
You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product.
- When and how we refund you. If you tell us you’ve changed your mind about a standard product that hasn’t been delivered, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.